At tala89, your privacy is treated as a core operational responsibility, not a regulatory box to check. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, and what rights you hold as a tala89 Member.
Last Updated: 1 January 2026Throughout this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a natural person, directly or indirectly, including name, email address, date of birth, financial account details, device identifiers, and IP addresses. |
| "Processing" | Any operation performed on Personal Data — collection, storage, use, disclosure, transfer, deletion, or any combination thereof. |
| "Data Controller" | The entity that determines the purposes and means of Processing Personal Data — in this case, tala89. |
| "Data Processor" | A third-party entity that Processes Personal Data on behalf of tala89 under a formal data processing agreement. |
| "KYC Data" | Identity verification documents submitted by a Member — including KTP, passport, selfie photographs, and proof of payment method — required for Know Your Customer compliance. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by a Member that they agree to the Processing of their Personal Data for a stated purpose. |
| "Cookies" | Small text files placed on a Member's device by the tala89 Platform to store session information, preferences, and usage analytics. |
tala89 acts as the Data Controller in respect of all Personal Data collected through the tala89 Platform. As Data Controller, tala89 is responsible for establishing the purposes for which your data is processed, selecting and supervising Data Processors, and ensuring that adequate technical and organisational measures are in place to protect your information.
All data protection queries, requests to exercise your rights, or complaints regarding tala89's data handling practices should be directed to our Data Protection contact point using the details provided in Section 15 of this Policy.
When you register a tala89 account, we collect the following Personal Data:
Before a withdrawal is processed, tala89 is required to collect KYC Data to verify your identity and prevent financial crime. This includes a copy of your KTP (Indonesian National Identity Card) or valid passport, a live selfie photograph holding your ID document, and evidence of ownership of the payment method used (e.g., a bank account statement header for BCA, BRI, BNI, or Mandiri accounts, or a screenshot of the registered e-wallet for OVO, DANA, GoPay, ShopeePay, or LinkAja).
We record details of all financial transactions conducted through your tala89 account, including deposit amounts, deposit timestamps, payment method identifiers (masked account numbers), withdrawal requests, withdrawal amounts, and transaction status. We do not store full payment card numbers or full bank account numbers — only masked references sufficient for customer service and AML purposes.
tala89 maintains a complete record of your wagering activity on the Platform, including game titles accessed, bet amounts, outcomes, session timestamps, and balance movements. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
When you access tala89, we automatically collect technical information including your IP address, device type and operating system, browser type and version, screen resolution, time zone setting, and the URLs of pages visited within the Platform. This data is used for security monitoring, fraud detection, and platform analytics.
We retain records of all communications between you and the tala89 support team — including Live Chat transcripts, email correspondence, and any documentation submitted as part of a dispute or complaint. These records are used to maintain service quality and protect both Members and tala89 in the event of a dispute.
tala89 collects Personal Data through the following channels:
tala89 processes your Personal Data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity — required to provide the tala89 service |
| Identity and age verification (KYC) | Legal obligation — mandated by applicable AML and gaming regulations |
| Processing deposits and withdrawals | Contractual necessity — required to fulfil financial transactions |
| Fraud prevention and security monitoring | Legitimate interest — protecting the integrity of the Platform and all Members |
| Responsible gaming monitoring | Legal obligation and legitimate interest — player welfare and duty-of-care |
| Customer support and dispute resolution | Contractual necessity and legitimate interest |
| Marketing communications (opt-in only) | Consent — you may withdraw consent at any time via account settings |
| Platform analytics and improvement | Legitimate interest — improving service quality and user experience |
| Legal and regulatory compliance | Legal obligation — compliance with applicable law and licensing conditions |
Personal Data is accessible internally only to tala89 personnel who require access to perform their defined roles — including customer support agents, compliance officers, payments team members, and senior management. Access is governed by a principle of minimum necessity and enforced through role-based access controls.
tala89 engages carefully selected third-party Data Processors to support the delivery of its services. These include payment gateway and banking partners (including the operators of BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja transaction routing), identity verification and KYC service providers, fraud detection and cybersecurity vendors, game software providers (including Evolution Gaming, Pragmatic Play, PG Soft, and Microgaming), and cloud hosting and infrastructure providers. Each Data Processor operates under a formal data processing agreement with tala89 that prohibits any use of your data beyond the scope required to deliver the contracted service.
tala89 may disclose Personal Data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law or where tala89 reasonably believes disclosure is necessary to prevent serious harm, fraud, or financial crime. tala89 will notify affected Members of any such disclosure where legally permitted to do so.
tala89 does not sell, rent, lease, or trade your Personal Data to unaffiliated third parties for their own marketing or commercial purposes. Any data sharing with third parties is limited to the categories described in this Section and is always subject to contractual data protection obligations.
tala89 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
tala89 implements a layered, defence-in-depth approach to data security. The technical and organisational measures in place include, but are not limited to, the following:
Cookies are small text files placed on your device when you visit the tala89 Platform. They allow the Platform to recognise your device, maintain your session state, store your preferences, and collect usage data for analytics and security purposes. tala89 also uses similar technologies including web beacons, pixel tags, and local storage objects.
| Category | Purpose |
|---|---|
| Strictly Necessary | Required for the Platform to function. These enable session management, login authentication, and security features. Cannot be disabled without breaking core functionality. |
| Performance & Analytics | Collect anonymous usage statistics to help tala89 understand how Members navigate the Platform and identify areas for improvement. |
| Functional | Remember your preferences (such as language and display settings) to personalise your experience on return visits. |
| Fraud Prevention | Identify and flag suspicious device behaviour, unusual login patterns, and potential account takeover attempts. |
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tala89 Platform. Strictly necessary cookies cannot be disabled without preventing access to core features of the service. Detailed cookie controls are available within your account preferences panel.
As a Member of tala89, you hold the following rights in respect of your Personal Data. You may exercise any of these rights by submitting a written request to our data protection contact point (see Section 15). tala89 will respond to all valid requests within 30 calendar days of receipt.
Request a copy of the Personal Data tala89 holds about you and information on how it is being used.
Request correction of inaccurate or incomplete Personal Data held in your tala89 account.
Request deletion of your Personal Data where it is no longer necessary, subject to legal retention obligations.
Request that tala89 limits the use of your Personal Data in certain circumstances while a dispute or review is pending.
Request a machine-readable copy of your Personal Data so that it can be transferred to another service provider.
Object to Processing of your Personal Data for direct marketing purposes or where processing is based on legitimate interest.
Withdraw consent for Processing that is based on your consent (e.g., marketing emails) at any time without affecting prior processing.
Request human review of any significant decision made about you by an automated process without meaningful human involvement.
The tala89 Platform is strictly intended for adults aged 21 years and over. 21+ Only
tala89 does not knowingly collect or process Personal Data from individuals under the age of 21. If tala89 discovers or is notified that a registered account is held by a person under 21 years of age, the account will be immediately suspended, all activity on the account will be reviewed, and any winnings will be voided in accordance with the Terms & Conditions. Any Personal Data collected from an underage individual will be securely deleted as soon as reasonably practicable following discovery, subject to any mandatory regulatory reporting requirements.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on tala89, please contact us immediately at [email protected] and we will investigate and take appropriate action without delay.
As an internationally operated platform, tala89 may transfer your Personal Data to servers or Data Processors located outside of Indonesia. Such transfers may occur in connection with cloud hosting, game software delivery, payment processing, and KYC verification services provided by international partners.
Whenever Personal Data is transferred outside Indonesia, tala89 ensures that appropriate safeguards are in place — including contractual data protection clauses binding the receiving entity to data protection standards equivalent to or exceeding those applied within Indonesia. tala89 does not transfer Personal Data to jurisdictions that do not provide an adequate level of data protection without first implementing the appropriate safeguards described above.
The tala89 Platform integrates with third-party services to deliver certain features — including live game streaming from studios operated by Evolution Gaming and other certified providers, payment routing through Indonesian banking networks and e-wallet platforms, and fraud screening tools. While tala89 selects its third-party partners carefully and requires contractual data protection commitments from each, tala89 is not responsible for the independent privacy practices of those third parties.
This Policy applies exclusively to data processed by or on behalf of tala89. It does not extend to data independently collected by third-party payment processors, banking partners, or game studios operating their own services. Members are encouraged to review the privacy policies of any third-party service they interact with directly.
tala89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material — meaning they significantly affect how your Personal Data is used or the rights available to you — tala89 will provide at least 14 days' advance notice via a prominent notification on the Platform and/or by email to your registered address.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the tala89 Platform after the effective date of any amendment constitutes your acceptance of the updated Policy. If you disagree with a material change, you should exercise your right to close your account before the change takes effect and submit a data erasure request as described in Section 10.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint regarding tala89's data handling practices, please contact our data protection team through the following channels:
These are the six principles that govern every data decision made at tala89 — from the moment you register to the day your account is closed.
tala89 collects only the Personal Data that is strictly necessary to deliver our services, meet legal obligations, and protect our Members. We do not collect data speculatively or for purposes beyond those stated in this Policy.
Data protection is built into the tala89 platform architecture from the ground up — not added as an afterthought. 256-bit SSL encryption, role-based access controls, and continuous security monitoring are standard features, not optional extras.
tala89 will never sell, rent, or trade your Personal Data to third parties for commercial gain. Your information is used solely to provide and improve the tala89 service and to meet our regulatory obligations.
You retain meaningful control over your Personal Data at every stage of your tala89 membership — from updating your account details and withdrawing marketing consent to submitting a formal data erasure request.
This Policy is written in plain, accessible English — not dense legal prose designed to obscure. tala89 is committed to being straightforward about what data we hold, why we hold it, and how long we keep it.
tala89 does not retain Personal Data indefinitely. Clear retention schedules are defined for each data category, and data is securely deleted or anonymised as soon as the applicable retention period expires.
Our compliance team is available around the clock to assist with data rights requests, privacy queries, and account security concerns. You can also explore our other policy documents for full transparency.
21+ only | Play responsibly | tala89 is committed to your privacy and security